Lynqra builds AI agents, automations and small apps for Singapore freight forwarders, customs agents, transport and warehousing firms. The system reads rate requests, commercial invoices, packing lists and carrier bills, then drafts the quotation, the permit data, the delivery order or the job invoice. Your team checks them, and nothing is declared, quoted or billed until someone in your firm approves it.
Every shipment is a bundle of documents that has to agree with itself. The shipper's commercial invoice, the packing list, the booking, the bill of lading or air waybill and the permit all describe the same goods, and someone checks them against each other by eye. Rate requests arrive by email with half the details missing. Customers ask where their cargo is, and the answer sits in a carrier portal that someone has to open.
Most of it is retyping and chasing, and the mistakes are expensive. Singapore Customs expects the HS code, quantity, description and value on a permit to be accurate, and both the importer and the declaring agent must keep the invoice, packing list and bill of lading or air waybill for at least five years. A carrier invoice that never gets matched to the job is margin you lose without noticing.
The work we see most often in forwarding and logistics firms:
Each one is a separate build with its own fixed quote. Most firms start with one and add the next once it runs.
Enquiries read for origin, destination, Incoterm, weight, volume and commodity. Missing details are asked for, buy rates pulled from your rate sheets, and a quotation drafted for sales to price.
Invoice, packing list and bill of lading checked against each other. The fields your declarant needs are extracted into a draft, with every mismatch flagged before anything is declared.
Delivery orders and proof of delivery filed against the job, customer updates drafted from carrier milestones, and carrier invoices matched to job costs before the customer is billed.
Your team keeps working the way it does today. The system picks up what they send and does the drafting.
Shipper emails, commercial invoices, packing lists, carrier bookings and invoices, and POD photos from drivers. Customers and carriers do not have to change anything.
A quotation, a permit data sheet, a delivery order, a status update or a job invoice, in your format, with the source document linked.
Rates, declarations, customer invoices and anything promised to a customer wait for someone in your firm. The system never submits or sends these on its own.
Every document sits under the job number with its status, so anyone can see which jobs are waiting for documents, POD or billing.
Every Lynqra build keeps a person on prices, payments and customer commitments. In a forwarding or logistics firm that means your team decides:
The system does the reading, cross-checking, drafting and reminders. It flags what looks wrong, such as a packing list weight that does not match the bill of lading, or a pro-forma invoice sent where the commercial invoice should be. It does not decide.
Freight forwarding and transport management systems handle jobs, documents and billing well, and many firms already run one. If yours does what you need, keep it, and we will tell you so in the consult. Firms usually come to us when the system is fine but the documents feeding it still arrive as PDFs, scans and emails that someone retypes, or when it has no good way to keep customers updated.
| Option | Works well when | Watch out for |
|---|---|---|
| Email, Excel and a shared drive | Low shipment volume and an experienced team that knows every customer | Retyping between documents, and job status that lives in people's heads |
| A freight forwarding or transport management system | You need jobs, documents, costing and billing in one place | Licence and setup cost, and shipper documents that still arrive in every format |
| Automation or a small app from Lynqra | Your system works, but the reading, checking and chasing around it do not | It needs one clear first workflow and someone in your firm to own it |
Pick the one workflow that costs your team the most time or money. For most forwarding and logistics firms it is one of these:
If you move a handful of shipments a week, or your freight system already reads documents and updates customers well, the gain is small. Spend the money on getting more out of the system you have.
And if you want permits declared or rates quoted with nobody checking, we are the wrong partner. A declaration carries legal responsibility, and a person in your firm stays on every one.
The same three steps for every firm. You know the scope and the price before any work starts.
Bring one workflow and a few real jobs, such as recent rate requests or a shipment's full document set. We map how it runs today and agree what to automate and what must stay with your team.
You get a written quote and timeline. We build around your templates and the tools your team already uses, and add a small app only where something is missing.
The new flow runs alongside your current one first. We train the people who will run it and watch the first jobs before anything expands.
No. It prepares the data and flags mismatches between documents. Your declarant reviews it and submits the permit in TradeNet, as they do today.
It can file the invoice, packing list, bill of lading or air waybill and permit together under each job, so they are easy to find for the five years Singapore Customs asks you to keep them. Scanned copies are accepted, and your team stays responsible for producing them when Customs asks.
Usually, if the scan is legible. Fields it cannot read with confidence are marked for a person instead of being guessed.
It drafts them from carrier milestones and your job notes, and a person approves them before they go out.
No. The build reads documents and feeds your system, through its connections where it has them, or through an import file or a small app where it does not.
The consult is free. If the workflow is worth building, you get a fixed-scope quote before any work starts.
Funding pathways such as EDGE may be assessed case by case, subject to eligibility and approval. We work with advisory partners on funding and never promise a grant.
Guides for logistics and freight forwarding firms
Official sources
Bring the quotation, document set or invoice that takes your team the longest. There is no commitment, and a person in your firm stays on rates, declarations and customer commitments.
Book a free consult